Payment Options

Deposits

To participate in wagering on Xhjili, a funded account is required. A minimum deposit of 20 EUR or the equivalent in the account currency applies. Xhjili reserves the right to set and adjust minimum and maximum deposit levels and will publish these on the cashier page. A user may deposit funds at any time using the methods described below, subject to eligibility and applicable restrictions by jurisdiction.

  • Card payments
    • Visa — minimum deposit 20 EUR; maximum per transaction 5,000 EUR; daily limit 10 deposits; monthly limit 40 deposits; maximum per card per day 10,000 EUR; maximum per card per month 15,000 EUR. Cardholder name must match the Xhjili account name. Deposits are credited after processing and any required verification. Fees may apply depending on card type or jurisdiction.
    • Visa Electron — same limits as above.
    • MasterCard — same limits as above.
    • Maestro — same limits as above.
  • Electronic wallets
    • Available e wallets are published on the cashier page. Availability may vary by jurisdiction. Deposits via e wallets are credited promptly upon successful processing; processing times may vary by provider and country.
  • Virtual currencies (cryptocurrencies)
    • The platform accepts deposits in multiple virtual currencies, including BTC, LTC, ETH, DOGE, BCH, USDT, ADA, XRP, NEO, BNB, BSV, TRX and CasinoCoin. Fiat deposits may be used with the intent to withdraw in virtual currency, subject to applicable limits. Withdrawals will be made in the same currency family as the corresponding deposit method where applicable.
    • Minimum deposits and withdrawal thresholds, as well as required confirmations, vary by currency. Example parameters include BTC 0.0005 for deposits and 0.001 for withdrawals with 0/1 confirmations; LTC 0.3 for deposits and 0.6 for withdrawals with 6 confirmations; ETH (ERC-20) 0.01 for deposits and 0.02 for withdrawals with 25 confirmations; DOGE 350 for deposits and 700 for withdrawals with 6 confirmations; USDT 20 for deposits and 40 for withdrawals with 6 confirmations; ADA 60 for deposits and 120 for withdrawals with 15 confirmations; XRP 35 for deposits and 70 for withdrawals with 3 confirmations; BNB 0.1 for deposits and 0.2 for withdrawals with 1 confirmation; TRX 215 for deposits and 430 for withdrawals with 19 confirmations. For other currencies, refer to the currency specific schedule published on the cashier page.
    • Deposits below the stated minimum will not be credited. The platform reserves the right to require multiple deposits if the aggregate amount exceeds per transaction limits.
  • Fiat currencies
    • Deposits in fiat currencies are accepted where available per jurisdiction. Where fiat deposits are accepted with the intent to withdraw in virtual currency, withdrawals will be conducted in virtual currency only, subject to the currency pairing and method restrictions described above.

All deposits are subject to verification procedures. Deposited funds become available in the Account within a reasonable time after the deposit is confirmed, unless additional verification is required under Xhjili KYC and AML policies. The name on the payment account must match the name on the Xhjili account. It is unlawful to deposit funds derived from illicit activity. Xhjili reserves the right to request additional identification procedures in relation to any deposit.

Withdrawals

Withdrawing funds from the Xhjili account is subject to identification and source-of-funds verification. The platform may check identity and source of deposited funds prior to processing payouts and may hold withdrawals pending completion of verification. False personal data may lead to withdrawal denial and account cancellation. The minimum withdrawal amount is 40 EUR or its equivalent.

  • Withdrawal limits by method
    • Visa — maximum 5,000 EUR per transaction; per day 5,000 EUR; per week 10,000 EUR; per month 30,000 EUR.
    • MasterCard — maximum 5,000 EUR per transaction; per day 5,000 EUR; per week 10,000 EUR; per month 30,000 EUR.
    • Other methods — limits vary by method as published on the cashier page. If the requested withdrawal exceeds the method limit, the payment will be issued in installments.
  • Currency and method compatibility
    • Withdrawals are made in the currency corresponding to the deposit method where possible. Fiat withdrawals are not available for funds deposited via virtual currencies, and withdrawals in virtual currency are not available for fiat deposits. Virtual currency withdrawals will be sent to the wallet bound to the Xhjili account. Fiat withdrawals are executed to the bank card or e wallet used for funding, where permitted by policy and local regulation.
  • Processing time and finalization
    • Withdrawal requests should be approved or denied within two (2) business days. The user may cancel the withdrawal request any time before it is finalized. If a withdrawal is cancelled, funds are returned to the user’s account and may be used for further play or subsequent withdrawals. Xhjili bears no responsibility for losses occurring after a withdrawal is cancelled and funds remain under the account until final settlement.
  • Liquidity and verification requirements
    • To make a withdrawal, the user must have wagered through active deposited funds at least once. Xhjili reserves the right to perform additional KYC checks (and related verification) prior to or during payout processing. A withdrawal may be delayed or denied based on AML or fraud risk assessments.

Refunds and Chargebacks

Chargebacks and refunds are handled in accordance with applicable law and the platform policies described below. A chargeback is a reversal of funds to the user’s account caused by the cardholder or issuing bank. The platform may block the account related to a chargeback and will seek confirmation of identity before processing any further payments. If a chargeback is initiated, the platform may recover the funds, deduct processing and conversion costs, and apply penalties as permitted by law and contract with payment providers.

  • Chargeback grounds and consequences
    • Reasons may include non receipt of details, invalid authorization, mismatch of account name, fraudulent use, or erroneous processing. If a chargeback is received, the platform may block the account and may set-off the disputed amount against funds held by the user, including any future winnings.
    • Administrative fees may apply and the balance of the account may be reduced due to chargebacks, reversals, or related charges. Remaining funds may be treated as inactive if blocked for chargeback reasons.
  • Refunds
    • Refunds are initiated by Xhjili and may be processed where eligible. Grounds for refunds include accidental deposits, improper charges, or non fulfillment of a service. Requests should be submitted by email to the official support channel with a detailed explanation. The platform will respond within two (2) days, communicating either the approved refund or the grounds for denial. The platform notes that gameplay consumes products immediately; refunds are evaluated in accordance with the policy and applicable law.

Additional Provisions

The platform reserves the right to correct erroneous credits, void transactions placed using such credits, and freeze and offset funds as necessary to satisfy any liability arising from errors or fraud. If an incorrect crediting occurs prior to discovery, the user remains obligated to notify customer support immediately. Deposits must be proportionate to gameplay, and the platform may take action if abuse or gaming arbitrage is suspected. Xhjili may conduct additional verification or withholding actions consistent with AML and KYC policies and applicable law.