Scope and Purpose
The Responsible Gambling Policy governs all activity on the Xhjili Platform and is integrated into the Terms and Conditions. The Company adopts a risk‑aware approach to gaming, enabling players to enjoy entertainment while maintaining control over their activity and expenditure.
Foundational Commitments
Xhjili operates on three core principles: (1) Security of the player, including privacy and account protection; (2) Security and integrity of the gaming products; and (3) Protection against gambling addiction through proactive controls and education. The Company will act to minimize harms and to support users who may be at risk.
Age Verification and Minor Protection
Participation is limited to adults aged 18 years or older. The Company employs age verification procedures during registration and reserves the right to request additional verification at any time. Accounts found to be operated by or on behalf of a minor will be suspended and subject to review. Users must safeguard login credentials to prevent access by minors.
Responsible Gambling Tools and Self‑Management
- Deposit limits: Daily, Weekly and Monthly deposit limits may be set or adjusted by the user. Changes may be effected through the account settings or by contacting Customer Support. Changes become effective 24 hours after submission and apply to all products offered by Xhjili.
- Time‑Out: A temporary break from betting for a period of 1 to 5 days. During Time‑Out, the user may not place bets or access wagering services. Withdrawal requests remain subject to standard verification procedures and processing timelines. Reactivation occurs automatically at the end of the selected period unless a longer option is subsequently chosen.
- Self‑Exclusion: A period in which access to all wagering activity is restricted. Self‑Exclusion has a minimum duration of 6 months and a maximum duration that may be extended indefinitely. While active, deposits and bets are prohibited. Xhjili will employ procedures to identify and close related accounts and will assist with the initiation of removal from any related product lines where applicable.
Comprehensive Self‑Exclusion
For users acknowledging persistent gambling issues and seeking permanent removal from all interactive gaming, a Comprehensive Self‑Exclusion request may be submitted. The request requires personal information and government‑issued identification. Upon verification, the Company will coordinate with the applicable licensing or regulatory framework to implement permanent and irrevocable exclusion. During Comprehensive Self‑Exclusion, all Xhjili products are unavailable. The Company may provide referrals to professional problem gambling support services upon request and in accordance with regulatory obligations.
Support, Education and Referrals
The Company provides information about responsible gambling practices and access to support services. If you believe you have a gambling problem, contact your local licensed problem gambling helpline or a qualified professional. Customer Support can assist with information about available safeguards and how to use Time‑Out, Limit controls, or Self‑Exclusion. Personal data will not be disclosed to third parties except as required by law or to fulfill regulatory obligations.
Data Protection and Privacy
Xhjili processes personal data in accordance with its Privacy Policy. Data is used to administer accounts, enforce limits, detect potential problem gambling behavior, and protect the security of the Platform. Users have rights to access and correct personal data as provided by applicable law.
Monitoring, Compliance and Enforcement
The Company monitors activity for compliance with this Policy and the Terms. When Time‑Out or Self‑Exclusion is in effect, access to wagering services is restricted in line with the chosen period. Records are retained consistent with legal obligations and internal data retention policies.
Policy Updates
This Policy is reviewed periodically. Updates become effective on the stated effective date and apply to all user accounts from that date forward, subject to regulatory requirements. Users will be informed of material changes through standard account communications.
Contact Information
For information about responsible gambling tools, to request Time‑Out or Self‑Exclusion, or to obtain information about local support services, please contact Xhjili Customer Support at support@Xhjili. We respond in accordance with our service standards and regulatory obligations.