Self-Exclusion at Xhjili
Xhjili provides a formal self-exclusion option to help players manage their gambling activity. This policy explains when self-exclusion applies, how to request it, the effects during the exclusion period, and what happens afterward.
Scope and initiation
All customers aged 18 years or older may request self-exclusion. You may initiate the process while logged in through your account settings or by contacting our Customer Care team. Xhjili will confirm your request and implement the exclusion without delay unless otherwise stated.
Exclusion periods
- Self-exclusion periods range from 24 hours up to a permanent exclusion.
- A permanent exclusion cannot be reversed or canceled.
- You may request that the exclusion be extended for additional periods by contacting Customer Care.
Effects during exclusion
- You will be blocked from accessing your Xhjili account for gambling, deposits, and withdrawals for the duration of the exclusion.
- Promotional communications and marketing materials will be blocked during the exclusion.
- Access to the account for any purpose other than account verification (as required) may also be restricted.
- Pending bets placed before the exclusion will remain valid and will be settled according to the official results.
Financial considerations and withdrawals
Before initiating self-exclusion, you should ensure any withdrawal requests are completed. If a withdrawal request has not yet been processed, it may not be possible to complete it during the exclusion period. You will not be able to deposit or withdraw funds while self-excluded.
Extensions and return to play
- You may request extensions to the exclusion period by contacting Customer Care; extensions may apply to one or more periods.
- When the exclusion period ends, you may regain access to your account by logging in as normal. A permanent exclusion cannot be reversed.
Responsibilities and compliance
Self-exclusion is an aid to responsible gambling and does not guarantee avoidance of problem gambling. You acknowledge that self-exclusion is intended to assist, not replace willpower. You agree not to attempt to create a new Xhjili account or to circumvent Xhjili's self-exclusion mechanisms. You are responsible for any actions taken to bypass the exclusion, and Xhjili accepts no liability for losses arising from attempts to circumvent the measures.
Cross-operator considerations
We encourage you to consider self-exclusion from other operators if you hold accounts elsewhere. Xhjili cannot enforce restrictions beyond its own platform; you should manage access across services in your own interest.
Support and information
For more information on Responsible Gambling and the Self-Exclusion option, access the Responsible Gambling resources in your account or contact our Customer Care team through the in-site Help Center. Assistance is available in accordance with our operating hours and procedures.
Identity, age verification and data protection
Xhjili operates in compliance with applicable gaming laws and conducts age verification to prevent access by underage individuals. Personal data processed in connection with Self-Exclusion is handled in accordance with our Privacy Policy.