Data Controller and Contact
Xhjili acts as the data controller for your personal information processed under this Privacy Policy. If you have questions or wish to exercise your rights, contact privacy@Xhjili for guidance. We will respond in writing within a reasonable period and provide the information required by law.
Information We Collect
- Personal identifiers and contact details such as your name, username, email address, date of birth and telephone number.
- Account and financial information including login details, deposits and withdrawals, payment methods, billing and transaction history.
- Technical and device data such as IP address, device type and model, operating system, browser type and language, network information and unique device identifiers.
- Account activity data describing how you use Xhjili services including game sessions, promotions participation and interaction history.
- Identity verification data such as copies of government issued ID and documents used for Know Your Customer checks.
- Marketing preferences and records of communications you opt in or out of.
- Data you provide in support inquiries or feedback and any information you provide when contacting us via channels offered in the services.
How We Use Your Information
We use your information to provide and operate the services, to verify identity and comply with legal and regulatory requirements, and to manage the customer relationship. We may:
- Onboard and verify your identity to assess age and eligibility and to meet anti money laundering and other regulatory obligations.
- Process deposits and withdrawals and manage payments with appropriate safeguards against fraud and unauthorized use.
- Communicate with you about account status, changes to our services and promotions where you have consented to marketing communications.
- Monitor and analyze service usage to improve performance and security and to develop new features.
- Personalize experiences and communications based on your activity, while ensuring that automated decision making does not affect your rights in a way not reviewed by a human.
- Use AI driven tools for identity verification and fraud detection as part of our KYC and AML controls.
Legal Bases for Processing
We rely on contractual necessity, legal obligations including AML and licensing requirements, legitimate interests in operating a secure and efficient service, and, where applicable, your consent for marketing activities.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy and to comply with applicable laws. Typically this means the duration of your account and for a period of up to five years after last activity or termination, unless a longer period is required by law. When retention is no longer necessary, we will delete or anonymize the data. Backups may be retained for a lawful retention period and then securely deleted when permissible.
Sharing Your Information
We may share your information with service providers who process data on our behalf, regulatory authorities as required by law, and payment processors for the purpose of processing transactions. We may also disclose information to detect, investigate or prevent fraud or illegal activity and to protect the rights and safety of users and the platform. If you have given explicit consent, we may share information with trusted partners for marketing or analytics. We may transfer information to affiliates or third parties as part of our business operations, subject to appropriate safeguards.
International Transfers
When necessary, we may transfer your personal data to countries outside the European Economic Area or other jurisdictions with adequate protections. We implement safeguards such as standard contractual clauses or other legally recognized transfer mechanisms to ensure data protection comparable to that in your jurisdiction.
Security
We implement technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorized access. This includes encryption of data in transit and at rest where appropriate, access controls, regular security assessments and staff training.
Cookies and Tracking Technologies
We and our service providers use cookies and similar technologies to operate the website, analyze usage and deliver personalized content. You may manage cookie preferences within your account settings or via device/browser controls. We use essential cookies to enable core functions, as well as analytics and marketing cookies to improve and tailor services, subject to your choices.
Your Rights
You have rights regarding your personal data, including access to your data, rectification of incorrect information, erasure where lawful, restriction of processing, data portability, and objection to processing or automated profiling. You may withdraw consent at any time for processing based on consent. To exercise these rights, contact privacy@Xhjili. We will respond within a reasonable period, usually no later than one month, and may request identity verification. If you believe your rights are infringed, you may lodge a complaint with the relevant supervisory authority in your jurisdiction.
Marketing Communications
You may opt out of receiving marketing communications at any time by adjusting your preferences in your account or by contacting privacy@Xhjili. Opting out will be processed within a reasonable period and will not affect service delivery or other necessary communications about your account.
Children's Privacy
We do not knowingly collect personal data from individuals under the age of 18. If we obtain knowledge that a user is under 18, we will take steps to terminate access and remove data in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated within the service or by other appropriate means. Your continued use of the service after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this policy or to exercise your rights, contact privacy@Xhjili or our support team through the platform.